Building QA Developer Tools at Sauce Labs

Company: Sauce Labs

Role: Senior UX Designer, Analytics & Insights

Date: May 2017 - April 2020

Analytics

Designed a data visualization platform and identified metrics to improve a developer’s efficiency in testing. Informed users of their daily usages and tracked their history over time.

Projected to reduce over 60% of customer support tickets
75,000 visits per month

Test Details Redesign

Redesigned experience to help users quickly access their data and debug tests. Added access to features such as Network and Performance.

Generates 98% of all usage traffic in Sauce Labs
Improved flexibility, readability, and responsiveness.
Network feature saw an increase of 2.5x more usage since redesign

Original

Result

Peformance Testing

Designed a tool to improve user experience performance over time and keep bounce rate low from any website or app. Using performance based, user-centric metrics, and Google Lighthouse API.